Last updated: August 29, 2026

These Terms & Conditions govern the use of Valenna Health services and website. By booking, purchasing, or receiving services, you agree to these terms.

Services and Scope of Care

Valenna Health provides licensed massage therapy services based on each client’s individual presentation, history, and goals.

Services are provided within the scope of licensed massage therapy and do not constitute medical diagnosis or medical treatment. Clients should consult a physician or other qualified healthcare provider when appropriate.

Individual Results

Individual responses to care vary based on factors including health history, physical condition, frequency of care, activities, and other circumstances.

No specific outcome or result is guaranteed.

Client Responsibilities

Clients are responsible for providing accurate and complete information relevant to their care, including health history, injuries, medical conditions, medications when relevant, and changes in health status.

Clients are also responsible for communicating symptoms, discomfort, or other concerns before or during a session when appropriate.

Failure to disclose relevant information may affect the safety or appropriateness of services.

Scheduling, Payments, Cancellations, and Refunds

Appointments, deposits, payments, cancellations, appointment changes, promotional packages, credits, and refunds are governed by Valenna Health’s Scheduling, Cancellations & Refunds Policy.

By booking an appointment or purchasing services, clients agree to the applicable terms of that policy.

Right to Modify or Decline Services

Valenna Health reserves the right to modify, postpone, discontinue, or decline services when reasonably necessary for client safety, professional judgment, compliance with applicable law, or circumstances that prevent services from being provided appropriately.

Professional Conduct

Appropriate and respectful conduct is required at all times.

Valenna Health reserves the right to immediately end or refuse services in cases of inappropriate, threatening, abusive, discriminatory, sexually suggestive, or otherwise unacceptable conduct.

Website Use

Information provided on this website is for general informational purposes and is not a substitute for individualized professional or medical advice.

Website content, including text, graphics, photographs, branding, and other original materials, may not be copied, reproduced, distributed, or used without authorization, except as permitted by law.

Privacy

Collection and handling of personal information are governed by Valenna Health’s Privacy Policy.

Limitation of Liability

To the fullest extent permitted by law, Valenna Health is not responsible for loss, injury, or adverse outcomes resulting from inaccurate or undisclosed information, failure to communicate relevant changes or concerns, or use of general website information outside the context for which it was provided.

Nothing in these Terms & Conditions limits any rights or obligations that cannot legally be limited or excluded.

Updates

These Terms & Conditions may be updated periodically. The current version will be posted on this website with the date of the most recent update.

Contact

For questions regarding these Terms & Conditions, please contact Valenna Health using the contact information provided on this website.