Valenna Health respects your privacy and is committed to protecting your personal information. This policy explains how information is collected, used, and handled in connection with services and website use.

Information Collected

Information may be collected when you:

• schedule an appointment
• complete intake or health history forms
• contact Valenna Health by text or email
• use this website

This may include:

• name and contact information
• health and intake information relevant to care
• appointment and service history

How Information Is Used

Information is used to:

• provide and manage services
• coordinate scheduling and communication
• maintain accurate client records
• improve quality and continuity of care

Information is used only as necessary for these purposes.

Health Information

Health-related information is collected only as needed to provide safe and appropriate care.
Information is handled with care and in accordance with applicable privacy standards.

Clinical Documentation

As part of providing care, documentation may include written notes, movement assessments, and, in some cases, photographs or video for clinical reference (such as posture or range of motion).

These are used only to support assessment and continuity of care and are stored as part of your record.

Audio Recording

In select cases, portions of the intake process may be audio recorded to ensure accuracy of clinical information.

Recording is only done with your knowledge and consent at the time of the session. These recordings are used solely for documentation purposes and are not shared.

Third-Party Systems

Valenna Health uses secure third-party platforms to manage scheduling, records, and communication, including Jane App.

These systems may store and process your information in accordance with their own privacy and security standards.

Communication

Clients may be contacted by:

• text message
• email

for purposes related to scheduling, appointments, and care.

These methods are used for convenience and may not be fully secure.

Clients are responsible for providing accurate contact information and may request preferred communication methods.

Website Use

This website may collect basic usage data, such as page visits or general analytics, to improve performance and user experience.

No sensitive health information is collected through the website itself.

Information Sharing

Personal information is not sold or shared with third parties for marketing purposes.

Information may be disclosed only when required by law or when necessary to support services (for example, through secure systems used for scheduling or recordkeeping).

Data Security

Reasonable measures are taken to protect personal information from unauthorized access, loss, or misuse.

However, no system can be guaranteed to be completely secure.

Your Rights

You may request access to or correction of your personal information by contacting Valenna Health directly.

Updates

This policy may be updated periodically. The most current version will always be available on this website.

Contact

For questions regarding this Privacy Policy, please use the contact method provided on the website.